Tuesday, November 3, 2009

New Rule Change: Prize Claim Procedure

I feel that this must be addressed because I am kind of saddened with an event that has just occurred. I am adding a rule to the official rules because of the events that have just occurred.

The official rule is: Prizes must be claimed within 7 days of being announced. Email me with the subject "SPCC WINNER" and include your mailing address to claim your prize. If you do not get a response from me within the first couple of days, resend your email!! If you do not claim your prize within the set number of days, I will give your prize away at a later date.

Here is what has happened that has led to the rule change. I will not name any names, but I feel that this is unacceptable so I am creating a new rule so that this won't happen again.

I started a challenge blog, and I started it knowing I was going to be giving away prizes and paying for shipping out of my own pocket. I did this because I wanted to. I thought it would be fun, and I thought it would help to grow my Stampin' UP business, which I feel it has. Then I have also gotten the help from some AMAZING sponsors along the way!

Now over ONE MONTH ago, I announced the winner for one of the contests and said "So and so, please email me your mailing address so I can ship you your prize" just like I always do. Usually the so and so is awesome and emails me within a few days and the world is happy. Well this PARTICULAR SO AND SO I didn't hear from that week, which I thought was strange. But in the rules, I have said, the winner is responsible for emailing me, I will not beg! LOL so I waited. . .

and forgot!


So FOUR WEEKS later, I get a short email saying they haven't received their prize and giving me their info again. Well, so I email her back saying I didn't get her info and I will send out her prize. So I sit here baffled because I always save people's email addresses when I respond to them, which means I didn't just forget her. It means I never got her email.

The little devil sitting on my shoulder is saying to me, she didn't check back here for a month and see she won something and NOW she wants her prize. . . I don't THINK SO, but of course, I want to know the truth. . .

So now, I go back and look though the last months worth of emails I have in my email box and can't find the email. And so I check my spam filter AND FINALLY I KNOW THE TRUTH!!!

Her email was sent without a subject and the spam filter picked it up!!! I do go check my spam folder every so often, but without a subject, I would never notice it in there!!!!

SO, finally, the moral of the story is make sure you put a subject in your email when you write to me AND if you don't hear back from me in a couple of days, write to me again!! I feel so awful that she waited a whole month to get her prize when she really originally wrote to me the next day!

Happy Crafting,

4 comments:

Hayley G said...

Seems like honest confusion for both parties. I think the subject line is very important. I wouldn't open a spam message without a subject!! Good call on the new rule.

Leah the Orange said...

that said, Samantha dear, did you get my info for the WCMD deets? LOL!

Danielle said...

Yikes!!

Glad everyone is happy now!

Danielle said...

Yikes!!

Glad everyone is happy now!

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